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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Saturday 25 Oct 2025
Overview Rating:
Our Tour: Good
Tricky start when trying to organise flights, and never really resolved satisfactorily. The content was comprehensive, however, the overall walking pace was just too fast. The physical rating was one, indicating long periods of being on your feet, which isn’t a problem, but the speed to keep to the schedule was too much. The tour guide was exceptional, informative and with a great sense of humour.

Japan Uncovered

Wednesday 22 Oct 2025
Overview Rating:
Our Tour: Excellent
This is the second time we have travelled with Wendy Wu Tours and cannot fault them in any way whatsoever and will definitely be travelling with them again in the future. The tour was extremely well organised from start to finish and our guide was with us all the way and really helped to make the holiday perfect. I had a dietary requirement and I was catered for on every occasion above and beyond. The tour takes in all the essence of Japan, its lifestyle and culture. Absolutely perfect in every way.

68702

Wednesday 22 Oct 2025
Overview Rating:
Our Tour: Excellent
I had a great time on the Wendy Wu Jewels of Japan tour. Our guide, Massa, was very kind and humorous and ensured we all got to the right place at the right time. The tour is quite hectic, with early-ish starts and late finishes, but we packed loads in. The other guests were from the UK, Australia, and New Zealand, and everybody got on well. I would definitely consider going on another Wendy Wu tour.

68672

Wednesday 22 Oct 2025
Overview Rating:
Our Tour: Excellent
This holiday is a wonderful introduction to the Japanese culture, way of life, food, architecture and religions. Although tiring, mainly due to the humidity and travelling on everyday, we saw and learned so much. Our guide Mariko was wonderful and nothing was too much trouble for her. Our group of 20 people from UK, Ireland, Australia and NZ were friendly and helpful. Everything was very well organised almost to the minute. Fantastic introduction to everything Japan has to offer. Thank you

68672

Tuesday 21 Oct 2025
Overview Rating:
Our Tour: Good
Discover Japan is a fast paced tour of some of the major sites and some of the less known ones.
The attractions visited are amazing and include some major cities and visits to the mountains. Lots of history and a few UNESCO world heritage sites included in the trip.
There is also the opportunity for some hand-on activities with souvenirs to take home.
Friendly guide who went out of his way to look after us.
Good quality hotels and coaches used throughout the tour.
Only let down was the food. Was expecting a choice of delicious Japanese cuisine but was only given a standard set meal - extremely disappointing, especially when we could see the other food on offer around us.

Japan Uncovered

Monday 20 Oct 2025
Overview Rating:
Our Tour: Good
The trip was good and the guide very experienced and knowledgeble. However the group was too large 27 in total. The problem with a group this large contributed to all the meals being served eithe luke warm or cold. The explanation was they had to cater for a very large group.

The trip to Hong Kong was disappointing with the inexperience of the guide. On the first organised trip we were obliged to move on very quickly, not being able to look around as another group, who had allegedly booked had arrived. I did question the fact we were on a paid organised trip and she should not have allowed this to happen. It was really not acceptable.

Japan Uncovered

Monday 20 Oct 2025
Overview Rating:
Our Tour: Excellent
Very well organised. Our guide was exceptional. Hotels were very good.
Its a full-on tour though, early starts and some time on the coach, so would recommend some rest time added in to future tours.
Food was excellent. I would make one more recommendation - on occasion its better to have a simple lunch box provided in the daytime to avoid additional coach journeys to a lunch time venue away from the days attraction.
Overall though - a fantastic holiday full of experiences.

Our Response

Thank you so much for your lovely review. We’re delighted to hear that you found your tour well organised and enjoyed the hotels, food, and especially the service of your guide.

We really appreciate your suggestions about rest time and the option for simpler lunch arrangements; feedback like this helps us continue refining our itineraries to ensure the perfect balance between sightseeing and relaxation.

Thanks again for your review, we hope to welcome you on another tour with us soon. Jimmy, Wendy Wu Tours.

Ancient Empires of China & Japan

Tuesday 14 Oct 2025
Overview Rating:
Our Tour: Excellent
Our National ****** China, Andy Shao was fantastic from 1st day I arrived along with others joining the tour. Our Hotel rooms were great, took me awhile to figure out lifts with card to room along with others first night. Others on my tour a great bunch and helpful.
Andy would relay us all at Dinner time for breakfast times and and what time to be on bus. The local guide were great too and helpful. The Coach drivers and bus all good. Andy always counted us re moving on to a new place,and to keep our whispers on when explaining history & how to say local names and places, very informative. Took awhile to adjust to some dishes personally, not others, but great food choices all along for breakfast lunch and dinners. Also Andy always counted us when back on bus which was great as travelling on my own was abit daunting, but all worked out with helpful fellow passengers.
We certainly packed heaps in a days touring and was amazing with the electric cars and bikes everywhere and not crashing into each other. Safe to walk around with all those looking on cameras and police around. Glad to be on a tour though.
Please make sure Andy gets my review, would recommend him and the local guides, but him especially to anyone else who would like to do this tour.
One more review for Japan with Nao.
I and maybe others felt we were rushing to all destinations etc.but nt enough time to see everything in one place, then to much time at other places. Disappointed with some lunch places and food. Also he wasn't as efficient with keeping close with whispers and being visible with flag. I got lost at one place and kept looking out for him,finally found him and 10mins late back on bus.
A nice man, abit over Buddhist temples tho.
Scenery lovely and enjoyable otherwise 😀 also all the way thru trip no rain, only after we left provinces, very lucky.

Our Response

Thank you so much for taking the time to share such comprehensive feedback about your Ancient Empires of China & Japan tour! We're thrilled to hear you had such a positive experience overall.

Andy will be absolutely delighted to read your wonderful comments – we'll make sure he receives your review! It's clear he made a real impact on your journey with his attentiveness, organisation, and informative commentary. Keeping track of everyone, ensuring the group stayed together, and sharing the history and local culture are so important, and we're so pleased he excelled in looking after you, especially as a solo traveller. Our National Escorts are the heart of our tours, and Andy is certainly a shining example of what makes Wendy Wu Tours special.

We're glad you enjoyed the local guides, accommodations, and the incredible variety of food throughout China. It sounds like you packed in some amazing experiences, and how lucky you were with the weather!
Thank you also for your honest feedback about the Japan portion with Nao. We understand the pacing didn't feel quite right in some places, and we appreciate your comments about the lunch venues and visibility with the group. This kind of detailed feedback is invaluable, and we'll be passing it on to our operations team to help us continue improving the experience for future travellers.

Thank you for choosing Wendy Wu Tours for this epic journey across two incredible countries. We hope you have many wonderful memories to treasure!

Warm regards,
Caroline - Wendy Wu Tours

Japan Uncovered

Friday 10 Oct 2025
Overview Rating:
Our Tour: Good
Our guide Midori was wonderful and knowledgeable. But we found the tour number too large and this limited the facility to go into more detail about the history and people of Japan. We also needed more time for ourselves, particularly in Kyoto and Tokyo. We felt there was no need to provide three meals a day, and especially no “western” ones! For example the pseudo Italian meal in Tokyo was awful. Having said that we had some amazing delicious Japanese food.

Our Response

Thank you very much for taking the time to share your feedback. We’re so pleased to hear that you enjoyed your time with Midori and found her to be wonderful and knowledgeable, she’ll be delighted to hear your kind words.

We do appreciate your comments regarding the group size and the pace of the tour. Our itineraries are designed to offer an immersive experience with a balance of sightseeing and cultural discovery, but we understand that some customers prefer a little more personal time, particularly in destinations such as Kyoto and Tokyo. Your feedback will certainly be shared with our product team as we continue to refine our itineraries.

We’re also grateful for your comments on the meal arrangements. We aim to provide a variety of dining experiences to cater for different tastes, but we’re sorry to hear that the Western meal in Tokyo didn’t meet expectations. It’s great, however, that you enjoyed so many of the delicious Japanese meals along the way.

Thank you again for travelling with Wendy Wu Tours and for sharing your feedback. We hope we’ll have the pleasure of welcoming you on to another tour in the future. Kind regards, Jimmy, Wendy Wu Tours.

China by Land, Japan by Sea

Wednesday 08 Oct 2025
Overview Rating:
Our Tour: Good
The Wendy Wu, China by Land, section with Ken, their guide was exceptional in all aspects. We would rather not have done the Japan by Sea section. It was a very big ship catering for the Asian market and we considered that both the food and entertainment was no very good. The gripe for us is that the ships organized tours were a bad joke. Very expensive to see one or two temples and then left to sped the rest of the time in shopping areas. We got no feel for the real Japan and based on this experience alone, we would not go back there.

Our Response

Thank you very much for sharing your feedback on your China by Land, Japan by Sea tour. We’re delighted to hear that you enjoyed the China section of your journey and that Ken provided exceptional service throughout , we’ll be sure to pass along your kind comments to him.

We’re sorry to learn, however, that the cruise portion did not meet your expectations. The Japan by Sea element is operated in partnership with the cruise line, and we appreciate your comments regarding the food, entertainment, and shore excursions. Your feedback will be shared with our product team and the cruise partner to review how we can better align the experience with the immersive cultural focus that Wendy Wu Tours is known for.

Thank you again for taking the time to share your thoughts, they help us continue improving every part of our holidays. We do hope we’ll have the opportunity to welcome you on another tour in the future, perhaps one of our land-based Japan tours, which offer a deeper cultural experience of this fascinating country. Thanks again for writing, it is much appreciated. Jimmy, Wendy Wu Tours.

Discover Japan

Thursday 02 Oct 2025
Overview Rating:
Our Tour: Excellent
This is a very busy trip, packed with amazing locations and sights. Be prepared to cover lots of ground on foot, but it is worth it !!!

Our Response

Many thanks for your 5 star review! It is sincerely appreciated. Kind regards, Jimmy, Wendy Wu Tours

Discover Japan

Thursday 02 Oct 2025
Overview Rating:
Our Tour: Excellent
I would highly recommend Wendy Wu tours , they are very well organised . The tour of Japan was excellent with the guide being very well informed and she went the extra mile , providing us with her favourite snacks to try , cooling wipes and giving us a lot of information about Japanese culture and history .

China by Land, Japan by Sea

Wednesday 01 Oct 2025
Overview Rating:
Our Tour: Excellent
Superb trip. Loved every second of it. Fantastic itinerary. Great group of people and outstanding guides all the way round

China by Land, Japan by Sea

Monday 29 Sep 2025
Overview Rating:
Our Tour: Excellent
A totally phenomenal holiday

A Week in Japan

Sunday 28 Sep 2025
Overview Rating:
Our Tour: Excellent