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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Best of Mongolia

Tuesday 29 Jul 2025
Overview Rating:
Our Service: Excellent
Clear and professional. Booked everything I need while on the phone.

Our Response

That's great to hear. Do let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Mongolia & Naadam Festival

Monday 28 Jul 2025
Overview Rating:
Our Tour: Excellent
Excellent administration, great itinerary and outstanding knowledgeable and charismatic tour guide.

Our Response

We've had amazing feedback about this tour and we're delighted that you too had a wonderful time in Mongolia during the Naadam Festival. We do hope you will travel with us again, soon. Jimmy, Wendy Wu Tours.

Best of Mongolia

Monday 28 Jul 2025
Overview Rating:
Our Service: Excellent
Excellent!
Quick and friendly service over the phone.
I am a repeat customer and can highly recommend.

Our Response

That's great to hear! Thanks so much for your review and do give us a call if you have any questions. Thanks, Jimmy, Wendy Wu Tours.

Mongolia & Naadam Festival

Saturday 19 Jul 2025
Overview Rating:
Our Tour: Excellent
Mongolia blew my mind. From the Gobi desert to the steppes. The steppes reminded me of Switzerland, but on steroids. It was lovely to see so many animals roaming freely. It was everything I wanted in my adventure in Mongolia . Staying in the yurts, 14 of them was an experience. Like everything some were better than others. The opening ceremony of the Naadam festival was as good as anything I’ve seen at the Olympics.

Our Response

We love your description of the tour, Vivienne, and we're delighted that it was everything you wanted. Many thanks for sending us your lovely review. Kind regards, Jimmy, Wendy Wu Tours.

Mongolia & Naadam Festival

Friday 18 Jul 2025
Overview Rating:
Our Tour: Good
The trip as a whole was above our expectations. The changing scenery was fantastic. The drives outside of Ulaanbaatar were rough but as described in the itinerary and the scenery made up for the conditions. The gers and food on the whole were much better than I was expecting. The guide was ok but at times did not give accurate instructions for the next day and slower members of the group were often left behind on walks. We were given 2 packed lunches that I considered inappropriate as both the main meals contained warm meat and rice or veg that may have been hot in the morning but by lunch time just warm. They had just been kept in bags in the bus and not cooled at all. I considered this a health hazard. The breakfast provided on the final day in comparison was very good. It was difficult as we could not use the return flight to Ulaanbaatar from the lake due to flight delays I think but this resulted in a two day drive back to the capital and reduced our time there and made the days before the festival very tiring. The opening ceremony was fantastic and very colourful. The wrestling archery and knuckle bone contests interesting. The final day for the horse racing was a long very slow drive due to the amount of traffic and resulted in us having to walk a long way to the start of the race. The race was delayed and all you saw was a few riders setting off then about an hour after the riders crossing the finish line. It was a long time for not much entertainment.

Our Response

Thank you for taking the time to share your detailed feedback. We’re delighted to hear that the tour exceeded your expectations overall, and that you enjoyed the stunning scenery, traditional Gers, and the vibrant festival events.

We’re sorry to hear that aspects of the tour didn’t fully meet your expectations, particularly around communication from the guide, the packed lunches, and the issues with the return journey to Ulaanbaatar because of the flight issues. Your comments were noted, and as per our reply to you, shared with our local team to help improve future experiences.

We sincerely appreciate your review and we hope to welcome you on another tour with us in the future.

Kind regards

Jimmy, Wendy Wu Tours.

Mongolia & Naadam Festival

Friday 18 Jul 2025
Overview Rating:
Our Tour: Good
Brilliant holiday in a very diverse, amazing country. Exceeded my expectations as I didn’t realise how vast and different areas of the country were. A very proud nation of people who have kept to their traditions and roots which is sadly lacking in some places around the world. I would describe this break as an adventure rather than a holiday and would definitely recommend for the adventurers out there, the take it as you find it type of traveller 👍. Some of the scenery is breath taking

Our Response

Wow. Thanks for sharing your photograph and video, your clip really shows the vastness of Mongolia and it was pleasure to view. Do let us know when you're ready for your next tour, we'd love to help. Many thanks, Jimmy, Wendy Wu Tours.

Best of Mongolia

Saturday 05 Jul 2025
Overview Rating:
Our Service: Excellent
Had no problems.
Thanks

Our Response

Glad to be of service! Please do not hesitate to contact us if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours

Mongolia & Naadam Festival

Friday 19 Jul 2024
Overview Rating:
Our Tour: Good

Mongolia & Naadam Festival

Thursday 18 Jul 2024
Overview Rating:
Our Tour: Excellent
Visiting Mongolia and touring the country has been the most rewarding experience ever. The icing on the cake was being able to attend the Nadaam Festival opening ceremony, seeing the archery and ankle bone competitions and spending the day watching the horse racing. It has been a life changing experience.

Mongolia & Naadam Festival

Wednesday 29 May 2024
Overview Rating:
Our Service: Excellent
I had excellent help from Andrew when I needed information about the trip I wished to book. We then went to the Little Aston day and booked the holiday. Without Andrew’s help this would not have been possible.

Mongolia & Naadam Festival

Thursday 07 Dec 2023
Overview Rating:
Our Service: Excellent
The tours they provide have packed itineraries with knowledgeable national guides to provide the best experience ever. Food and accommodation is excellent.

Mongolia & Naadam Festival

Friday 01 Dec 2023
Overview Rating:
Our Service: Excellent
Very helpful provided me with detailed information
Good advise regarding flights excellent value for business
Flights
Looking forward to my holiday

MONGOLIA AND THE NAADAM FESTIVAL

Tuesday 31 Jul 2018
Overview Rating:
Our Service: Excellent
The guide and drivers were amazing. The experience of the Ger camps and the beauty of Mongolia is indescribable

Our Response

Thank you for your wonderful 5* review!


We are delighted to hear you enjoyed the "Mongolia and Naadam Festival" tour and that your guides and drivers we helpful and informative throughout your journey.


We hope you have come away with some incredible memories of the breath-taking scenery of this amazing country that will last for many years to come!

MONGOLIA AND THE NAADAM FESTIVAL

Thursday 11 Aug 2016
Overview Rating:
Our Service: Good
Our Tour: Excellent

Service rating :

Very well looked after, but language a slight issue

Product :

Detailed questionnaire to follow

YOUR BOOKING EXPERIENCE

Wednesday 25 Nov 2015
Overview Rating:
Our Service: Excellent
As ever Wendy Wu delivers! A first class tour superbly organised on every level. An excellent guide who ensured our total satisfaction.
'Land of the Blue Sky' is indeed unlike anywhere else, a must for any adventurer. Scenery from mountain to steppe to desert, the thrill of the Naadam Festival opening ceremony and the warm welcome from the nomadic families with their herds.
This was my second visit to Mongolia such were my very fond memories!

Our Response

Welcome back after yet another fantastic adventure with us on the Mongolia and Naadam Festival tour! We truly thank you for your on-going praises and support.

We are also gratified to hear that you have had such a great time - evident from such a poetic summary written to exemplify your time in Mongolia once again.

Looking forward to receiving great pictures of your time away and wishing you a fantastic trip on your next tour booked with us on the Harbin Snow & Ice Festival tour in February!

Kind regards,
Shanice