good but required longer timescale; very rushed

It was a really enjoyable holiday. It was extremely varied and well organised. The group and our guide Mr Duc made the holiday.

Food was good and we ate in lots of different places. The acrobat show in Ho An was amazing.

Weather was not quite what we expected, it was hot in Singapore (this was an add on to the tour) and Saigon, it became cooler in Ho An and then turned cold in Hue, Hanoi and Halong Bay.

Halong Bay was spectacular but would have been better if it had been warm and sunny

Train Street in Hanoi was amazing

The holiday was in the main really good and had some major highlights including:
Visiting the elephant sanctuary
The eco day out to the former mines
Singapore Gardens by the bay etc
James Bond island
Hell fire pass and train ride
Plus all the hotels were good and Cougan, our Malaysian guide was really good even though he continually tried to make us over eat!
Only complaint was the Mossy Forest visit that was in our opinion highly dangerous and could have easily ruined someone’s holiday.
Not so good was the flight to Phuket that was not met by our Thailand guide, Bennie. This was clearly a Wendy Woo mess up and I believe she was a late appointment to the role. One of our group had paid for roaming so rang your office and somehow things were sorted. It was a bit chaotic because the hotel arranged for us to visit Temple that for tired folk was a bit much!
In Singapore and Malaysia, the entire group were together in one vehicle but in Thailand, we were separated and in 2 minibuses. This was a weakness and meant our guide was disadvantaged and the group were not getting one set of messages.
One day of the Thailand tour included an unreasonably early start to catch a long train journey. We all as a group agreed to travel in the minibuses instead after breakfast It was hard going and probably the least memorable day of the tour. It was interesting to be so close to the Myanmar border as this was the road route. Why did we have to sign a form to cancel our train tickets? We would suggest a rethink of this part of the tour.
Finally, we paid a lot extra for premium economy on Cathy Pacific and it probably wasn’t really worth it. Also, we would have preferred direct flights to Singapore and back from Bangkok. Going via Hong Kong was really tedious and use of the Cathy Pacific lounge would have significantly improved the boredom especially as the flight back was delayed!
We had a great time but it could have been better hence we hope these comments will be helpful - after all we were the guinea pigs for this tour and with a bit of refinement, repeats will be excellent.

Not the cheapest on the market but well worth the money. National tour guides in each destination were capable and knowledgeable. Wonderful experiences. Did the Singapore extension too which was excellent.

Service rating :

I enjoyed the Around Cambodia tour and this was invariable due to our excellent tour guide (Bunvath Tes), His knowledge, enthusiasm and compassion really made this a memorable first visit to Cambodia.

I found the service pre-tour from Wendy Wu a bit lacklustre though. For example being booked on a flight to Hong Kong, 6 hours ahead then fly back to Phnom Pehn 5 hours ahead a bit of a pain (why not offer flights to Singapore or Bangkok)? Would have paid extra for business class but this didn’t seem to be an option and was not offered.

Product :

As indicated above, our tour guide made this trip a memorable first visit

Service rating :

I am 70 and my partner is 67 though we weren't the youngest. For us, it was too full on and we were exhausted. Too much unnecessary time was spent waiting in airports. The floating market on the Mekong never happened. It was NOT all inclusive and there was a lot of unexpected money spent making up lack of salary (tips in other words). Nevertheless, the tour of Vietnam and Cambodia fulfilled our expectations and we look back on it with pleasure.

Product :

I already did this above!

Service rating :

Good trip, mixed ability guides

Product :

A hybrid product which no one company had ownership

Service rating :

Could have done with some help at Heathrow and Singapore airports. If we had missed the connections, we were stuffed.

Product :

I didn't realise just how boring food could be.