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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Ultimate Uzbekistan

Friday 29 Aug 2025
Overview Rating:
Our Service: Excellent
Arti at Wendy Wu Tours was very helpful when I booked my holiday. I felt like a valued customer. Having travelled a lot with Wendy Wu, I would always recommend the company for travel abroad.

Highlights of Sri Lanka

Friday 29 Aug 2025
Overview Rating:
Our Service: Excellent
Wendy Wu Tours provides a really good service. I found the whole process of booking by phone easy after getting the advice I needed from the helpful consultant.

Wonders of China

Saturday 23 Aug 2025
Overview Rating:
Our Service: Excellent
Pleasant, efficient and knowledgeable reservations staff.
I do feel Wendy Wu Tours are the best tour operators for holidays in China.

Our Response

Thanks so much for your very kind words, we were delighted to read your review! Kind regards, Jimmy, Wendy Wu Tours.

Gems of China

Saturday 09 Aug 2025
Overview Rating:
Our Service: Excellent
First experience with them at one of their Roadshows and thought they seem an excellent company…
Had not heard of them before but the presentation was very informative and made us change our mind on a trip we had already seen to book with a different company but after seeing what a great company and how much they put into their tours and the way they look after you with local tour guides etc it was a no brainer we completely changed our minds and booked our trip to China with them and so pleased we have and Julia and the team were very helpful and friendly so glad we found Wendy Wu

Our Response

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted that you discovered us at one of our Roadshows and that the presentation gave you the confidence to book your China adventure with us. It’s wonderful to hear that Julia and the team made the process so easy and welcoming for you. We can’t wait for you to experience all that China has to offer with our expert local guides by your side. Wishing you a fantastic trip, and we’re so glad you found Wendy Wu Tours! Kind regards, Jimmy, Wendy Wu Tours.

68692-PRE

Thursday 07 Aug 2025
Overview Rating:
Our Service: Excellent
Booked few tours with Wendy wu. Perfect service. The advisors talk through everything you need. Very patient and friendly. Very reasonable priced tours giving you everything you need. From visa to flights to the tour itself with guides .amazing locations. Hotels every stay. Meals all included. Just simply pack your case get on that flight and off you go to amazing places in Asia. Any problems advisors on hand every step of the way. These amazing tours will want you going back for more.

Our Response

Thanks Tracy for your lovely review, you've really made our day. Do let us know if you have any questions regarding your tour. We're always happy to help! Thanks, Jimmy, Wendy Wu Tours.

69512-PRE

Thursday 31 Jul 2025
Overview Rating:
Our Service: Excellent
Great service on the phone, went through all my options and questions, which were quite complicated. Wendy Wu was able to accommodate all my needs and wishes, and even went above and beyond for airport transfers. Wendy Wu was the only company doing Japan tours that would accompany you and organise everything for you. No problem with signs or language to solve.

Our Response

Thanks so much for your lovely feedback, it is sincerely appreciated. Do let us know if you have any questions regarding your tour.

Japan Uncovered

Tuesday 29 Jul 2025
Overview Rating:
Our Tour: Excellent
Our first escorted tour and probably the best holiday we had! From being greeted off our delayed flight in Osaka with a big smile from our Wendy Wu greeter, ensured we were on our way to our hotel. A big smile and greeting from our guide, Taichi Imamura at the hotel although late, made us feel "at home" and he ensured that we had our bentobox dinner.
Words cannot describe how Taichi made sure that everyone knew what was happening at each place we stopped at, where the best rest rooms were, places to pick up snacks. Even taking photos for everyone with their cameras and phones to ensure all memories were saved of the magnificent sights we saw. All the coach drivers were fantastic throughout the tour, hotels were very good and generally spacious and the places we were taken to for lunch and dinner had excellent facilities and good quality food. I can safely say that all the people on the tour, which comprised Australians, New Zealanders, Tasmanians and English, from the very first evening to the last all got on and mixed amongst each other and some great fun times were had by all.
We even found time to locate a few "Irish hubs"(pub) on the evenings and had some great laughs with Brian and Brenda from New Zealand, Tom and Kim and Stella/Julia in them. There were so many places we saw including Mount Fuji, Hiroshima dome and museum (which brought the heartache of suffering to mind), so many beautiful shrines and temples, finishing with seeing Sumo wrestling and the gorgeous Imperial East gardens and Shabuya scramble crossing.The views from the Sky Tree Tower were unbelievable too!
So clean, so cultural, so friendly, so beautiful. That was Japan uncovered for us!
Thank you Wendy Wu Tours

Our Response

Everyone at Wendy Wu Tours was delighted to read your review. Taichi is one of our best guides and we are so pleased that he was your guide for your tour. We hope to be of service to you again soon. Many thanks for taking the time to write your lovely review. Kind regards, Jimmy, Wendy Wu Tours.

Gems of China

Thursday 24 Jul 2025
Overview Rating:
Our Tour: Excellent
Gems of China

Looked at several Wendy wu tours to China but this one seemed to cover a lot of what we wanted to see . Did not disappoint, very well organised by our fantastic tour guide Penny and aided by brilliant local guides . She really helped the group gel with her positive outlook and happy personality. Nothing was to much trouble and every experience amazing .
We were lucky to share the trip with a great group of people and have many great memories .
It is a very full on tour which we expected from the itinerary. It was lovely to dine out in local restaurants and try some local dishes .
Well done Wendy wu and especially Penny .

Our Response

Thanks so much for your review, we'll be sure to pass on your comments to Penny and her colleagues; they will be delighted to receive your feedback. We do hope you will travel with us again soon. Kind regards, Jimmy, Wendy Wu Tours.

Grand Tour of China

Wednesday 16 Jul 2025
Overview Rating:
Our Service: Excellent
We attended a Wendy Wu Tours presentation event which was extremely informative. We had lots of questions and the team were able to answer everything. We didn’t feel at all pressured to book anything on the day but we had done some prior research, all of our questions were answered satisfactorily and they were able to accommodate our additional requirements regarding outbound and return stopover arrangements. We therefore felt happy to make a booking and pay our deposit. Since the event we’ve had some follow up questions which were dealt with promptly and efficiently over the phone. We are now very excited and looking forward to our trip with confidence that we have made a good choice.

Our Response

Your review means the world to us, and we often receive feedback from our customers about how much they enjoy our presentations. Please do come back to us if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

Vietnam Panorama

Thursday 10 Jul 2025
Overview Rating:
Our Service: Excellent
informative and knowledgeable about all tours . competitive price we booked Vietnam panorama hope we made right choise

Our Response

We sincerely appreciate you taking the time to submit your review. We always receive amazing feedback about our Vietnamese tours, I'm sure you will have a wonderful time there. Do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Magnificent China

Tuesday 24 Jun 2025
Overview Rating:
Our Service: Good
Good tours - been on a few and no complaints

Our Response

That's great to hear! Hope we can welcome you back again soon. Jimmy, Wendy Wu Tours

Majestic Yangtze

Saturday 21 Jun 2025
Overview Rating:
Our Tour: Excellent
Had the most amazing holiday on our recent visit to China. The tour was so well planned allowing us to see and do so much. We upgraded on the river cruise which was good value for money. The standard of hotels were very good in every city.
We had an exceptional tour guide called Ivy who attended to our every need and often went above and beyond to help our group. Would definitely recommend Wendy Wu tours for excellent service.

Our Response

Thanks so much for your review. We're delighted you enjoyed your holiday and Ivy will be thrilled to hear of your comments. We do hope you will travel with us again! Jimmy, Wendy Wu Tours.

Wonders of China

Tuesday 10 Jun 2025
Overview Rating:
Our Tour: Excellent
Really excellent tour. Visited all the iconic sights and places in China. Covered an amazing area of the country helped by bullet train and internal flights so this tour didn’t feel as strenuous as tours I have been on before with other operators. Wendy Wu and our lovely Chinese guide were extremely organised. I think China should be on everyone’s bucket list and I would have no hesitation in recommending Wendy Wu as the best company to travel with. Good standard of hotels and restaurants. Great value.

69522

Wednesday 04 Jun 2025
Overview Rating:
Our Tour: average
Hotels were VG. Tours too busy, no time to get ready for dinner after a full day on the go and hot and sweaty. 50 mins one evening . 1 hour another. 1/2 hours was the norm Trying to pack in too many visits. Bus had seen better days. One tour guides English was almost non existent. The others tried v hard but WW could have employed better English speakers. Breakfasts Good , lunches to many courses and all on the table at the same time. Japanese food was v bland. Of the 30 lunches and dinners probably 60% were not to most peeps taste . 28 in the group. Too many. 3 stars because of the hotels otherwise 2 stars

A China Experience

Tuesday 27 May 2025
Overview Rating:
Our Tour: Excellent
This was our first trip with Wendy Wu tours and it’s worth every penny.

They did everything they could to make this tour as memorable as possible, from personal pick up and drop off at the airports, arranging all the best sights, transport, food, knowledgeable local tour guides and just making sure that every single minute was a pleasure.

We started in Shanghai, then flew to Xian and finally took the bullet train to Beijing before coming back to the Uk via Hong Kong.

All credit to Louis, our hugely knowledgeable tour guide, photographer, interpreter and nanny. His hard work made this tour run like clockwork and we always felt safe and looked after where ever we went.

Go to China, the people are friendly, welcoming and they truly love their country and it’s amazing history.